Some Quick Refresh Updates:


*~A BIG SHOUTOUT to our Registered Provisional Psychologists…

>> CYNTHIA BAROUD: She is providing exclusively virtual sessions for Adults looking for Individual Counselling!

>> RAY PAN: He is providing virtual and in-person support @ BOTH the North & South locations for Teens (13+ y.o.) & Adults!

>> STEPH ARCHER: She is ready to support Teens (15+ y.o.) & Adults for individual counselling!

>> KARTHIKA MURTHY She is ready to support Children, Youth, Adults & Families!


####> If you’re an EXISTING CLIENT having trouble finding a spot for your next appointment, email us at office@refreshcounselling.ca with some dates & times that would work for your schedule!

> Make sure to take advantage of cancelled appointments by adding yourself to JANE’S WAITLIST. Jane will email you if it fits with your requested availability and it works on a first come, first serve basis!

Individual Counselling

We ALL have challenges and need support - we want to be here for you!
Book with one of our therapists today!

Please ensure you have created a profile and completed the online Intake and Consents Form before your first appointment!


Couples Counselling

We have Registered Psychologists & Provisional Psychologists on our team who are passionate about helping couples THRIVE! In this safe space, you can foster deeper understanding of yourself and your partner while you learn skills to build trust & intimacy, improve communication, learn to regulate & co-regulate emotions, navigate difficult life challenges, maximize your unique couple assets... Read More

We have Registered Psychologists & Provisional Psychologists on our team who are passionate about helping couples THRIVE!

In this safe space, you can foster deeper understanding of yourself and your partner while you learn skills to build trust & intimacy, improve communication, learn to regulate & co-regulate emotions, navigate difficult life challenges, maximize your unique couple assets and establish a strong sense of teamwork no matter what situations arise.

Each partner needs to create their own profile and complete the Intake & Consents Form.
**If you're logging in from different locations, the emailed link (arrives within 1 hour before your appointment) will need to be forwarded to the other participant.**


Child/Youth & Parenting Support

Let one of our amazing therapists help your child, youth or family grow & thrive! Please note which age brackets Clinicians work with when booking Family Counselling. >> For Child/youth of all ages .....Book with Emma or Karthika >> Child/Youth 12+ yrs old.....Book with Emma, Faye, Karthika or Courtney >> Child/Youth 15+ yrs old.....Book with Emma, Faye, Karthika, Stephanie or Courtney... Read More

Let one of our amazing therapists help your child, youth or family grow & thrive!
Please note which age brackets Clinicians work with when booking Family Counselling.

>> For Child/youth of all ages .....Book with Emma or Karthika
>> Child/Youth 12+ yrs old.....Book with Emma, Faye, Karthika or Courtney
>> Child/Youth 15+ yrs old.....Book with Emma, Faye, Karthika, Stephanie or Courtney
>> Parent Support.....Book with any of the above therapists, or Robyn

TYPICAL PROCESS FOR CHILD/YOUTH Services:

STEP #1: Book a Free 20 mins. Consultation (attend as guardians or with your child/youth). Get a sense of whether the therapist will 'vibe' well and hear how the therapist works and what clinical expertise they have to provide support. This is recommended, but not mandatory.

STEP #2: Book a 30 mins. or 60 mins. Parent Session. Learn about the therapeutic process and discuss in more detail about your concern(s) regarding your child/youth and provide some background information - all away from sensitive ears.

STEP #3: Book a 30 mins or 60 mins Child/Youth session.

EACH PARENT/GUARDIAN needs to create a Jane Profile and complete the Intake & Consent Form.

TYPICAL PROCESS for PARENT SUPPORT Services:
Jump in and book a Parent Session to get some support! Each Parent/Guardian will need to create a Jane Profile and complete the Intake & Consent Form.

**PLEASE NOTE: If you're logging in from different locations, one party will need to forward the emailed link to the other parties involved.**


Family Counselling - Child/Youth or Adults Only

We are designed to be in community and we understand that building & maintaining healthy relationships can be challenging. Meet with one of our therapists to help your relationships thrive whether it's with your biological or chosen family! Please note which age brackets Clinicians work with when booking Family Counselling. >> Family Counselling involving Child/youth of all ages.....B... Read More

We are designed to be in community and we understand that building & maintaining healthy relationships can be challenging.
Meet with one of our therapists to help your relationships thrive whether it's with your biological or chosen family!

Please note which age brackets Clinicians work with when booking Family Counselling.

>> Family Counselling involving Child/youth of all ages.....Book with Emma or Karthika
>> Family Counselling involving Child/Youth 12+ yrs old.....Book with Faye or Courtney
>> Family Counselling involving Adults Only.....Book with Karthika, Sara, Courtney, Faye or Anneta

**NOTE:
- If **MINORS** are involved: Each guardian will need their OWN profile in Jane as well as their own Intake & Consent Forms. Family Profiles can then be set up for each child. Contact office@refreshcounselling.ca for additional support.

- For **ADULT ONLY**: Please ensure that EACH family member has their OWN Jane Profile and completed the Intake & Consent Form.


**PLEASE NOTE: If you're logging in from different locations for virtual appointments, one party will need to forward the emailed link to the other parties involved.**


20 Minute Consultations

We understand that finding a 'good fit' is essential so book a free 20 minute consultation to meet one (or more) of our mental health professionals before jumping in. It is essentially a meet and greet to get a sense of the connection, hear more about the process and ask any questions you may have. Please note this is not mandatory before booking a full counselling appointment.

Anyone who takes a step towards counselling is making a brave decision to better understand themselves and gain some tools for improving their emotional well-being, confidence, self esteem, and much more. Just like visiting your doctor for your physical health, taking care of your mental and emotional health is vital. Making this choice is a testament to your strength and wisdom, and I’m here to provide the support and guidance you need on this meaningful journey. My name is Raissen Pan, but my friends call me Ray. My purpose is to help individuals navigate the complex terrain of their emotions, thoughts, and relationships. With a deep commitment to evidence-based therapeutic approaches, I provide a safe and empathetic space for clients to explore their inner worlds and foster positive change. I am deeply dedicated to your mental wellbeing and am excited to walk alongside you on your path toward emotional healing and personal growth.

My therapeutic approach is rooted in (but not limited to) a blend of Emotion-Focused Therapy (EFT) and Psychodynamic Therapy. These methods allow us to explore and understand the underlying emotions, patterns, and beliefs that may be influencing your thoughts, behaviours, and relationships.

But I don’t stop there; recognizing the profound impact of trauma on one’s life, I am committed to providing trauma-informed care. As such, I believe in tailoring therapy to your unique needs, to ensure I provide a safe and supportive environment for healing. That’s why I also integrate techniques from Solution-Focused Therapy (SFT), Cognitive Behavioral Therapy (CBT), and Mindfulness to ensure a holistic approach to your mental and emotional well-being.

Therapy is a collaborative journey, and my role is to support and guide you along the way. In our sessions, we will work together to:

Explore and understand your emotions and thought patterns Identify and challenge unhelpful behaviours and beliefs Resolve unaddressed pain and trauma from the past Cultivate mindfulness and self-compassion Develop practical strategies to overcome challenges Encourage personal growth and self-discovery I received my Bachelor of Arts in Psychology from the University of Alberta, and a Master’s of Counselling from the University of Lethbridge. I work with adults and teenagers aged 13 & up. If you’re ready to take the first step towards positive change and emotional well-being, please don’t hesitate to reach out.

I look forward to meeting you and supporting you on your path to personal growth and healing.

Anyone who takes a step towards counselling is making a brave decision to better understand thems... Read More

Seeking support is not just brave; it’s incredibly powerful. This single action shows that you already have the strength and potential for growth and the capacity to overcome.

As your Therapist, I would be honoured to learn about you and your unique story and tailor our sessions and therapeutic approach so that your specific needs are met in a warm and caring manner.

Creating a welcoming, non-judgmental, and unbiased environment is my top priority. In our sessions you will be seen, heard, and fully supported as you explore both your inner and outer worlds. My hope is for all my clients to feel understood, accepted, validated, and cared for. I am here to help you navigate some of the complexities of life and to empower you to start taking steps down the path of healing. My approach is highly collaborative and draws from Person-Centered Therapy, Solution-Focused Therapy, and Cognitive Behavioural Therapy. My training allows me to work with a wide range of people from youth and adults to seniors and couples. I am ready to help you work through issues such as anxiety, depression, grief, self-esteem, relational wellness, stress management, anger management, and life transitions. LGTBQIA+ affirming. Neurodiversity-affirming I am passionate about supporting others who are struggling. I offer respect and the freedom to be yourself - allowing you to identify and expand on your strengths and resources and find the tools best suited for you to make positive and lasting changes. The focus will be on your personal progress, as everyone is different. All are welcome here.

Seeking support is not just brave; it’s incredibly powerful. This single action shows that you a... Read More

COURTNEY IS CURRENTLY NOT ACCEPTING NEW CLIENTS.

I am very aware that counselling takes great risk and vulnerability – it is not easy to take the first step to open up to someone new and share the deepest parts of yourself. That is why the foundation of my therapeutic approach is grounded in forming a strong connection with clients by providing a safe and empathic space for you to open up and feel understood. My hope is that I can see your life through your eyes and then we can begin to collaborate with one another to determine and accomplish your personal goals for therapy.

My therapeutic approach will pull from many different theories, but will often use Emotion Focused Therapy, Narrative Therapy, Cognitive Behaviour Therapy, as well as Solution Focused Therapy the my main methods. I believe that we all need help and guidance when it comes to “fully arriving” at a particularly difficult emotion so that we can “fully leave” it behind and my goal is to help clients move through that process in order to experience emotions in a healthy way in all areas of life.

My main therapeutic approach is Emotion Focused therapy (EFT). The goal of this approach is to guide you into a more productive relationship with your emotions. Emotions are a normal part of the human experience, but can often feel confusing and overwhelming. Using EFT involves empathic listening and validation of your emotions, identifying emotional needs, gentle but direct feedback about unhelpful emotion cycles, finding the “root” of the problem, emotion regulation, reframing emotional experiences, and transforming emotions into something more meaningful for you.

Ultimately whether you need some help navigating your own thoughts and emotions or you need restoration in your relationships, my desire as your counsellor is to help you feel safe enough to face and embrace difficult emotional processes that will lead to healing and change that will create the life you desire.

With that said, I believe that every client is different and may need different approaches to meet their counselling needs, therefore, here is a list of additional evidence based approaches I incorporate in my counselling work with clients:

• Neuropsychology: how thoughts and behaviour are connected to the brain.

• Cognitive Behavioural Therapy CBT)

• Attachment Theory

• Solution Focused Therapy

• Gottman Couple’s Therapy

I offer individual counselling for adolescents and adults, as well as couple’s counselling. Additionally, with my past experience working with families in foster care as a parenting support worker, I am also able to offer parent coaching.

Ultimately whether you need some help navigating your own thoughts and emotions or you need restoration in your relationships, my desire is to help you feel safe enough to face and embrace difficult emotional processes that will lead to the change you need for the life you desire.

I am a Registered Psychologist, originally from Winnipeg, Manitoba. I completed my Bachelor of Arts (Honours) in Psychology at the University of Manitoba and obtained a Master of Arts in Counselling at Providence Theological Seminary in Calgary.

COURTNEY IS CURRENTLY NOT ACCEPTING NEW CLIENTS. I am very aware that counselling takes great ri... Read More

I believe positive change and personal growth can best occur through honesty, both with ourselves and the connections we choose to foster. Embracing honesty often requires vulnerability, which may not be easy for everyone, but it’s a crucial step in our journey. I’m dedicated to creating a safe and comfortable environment for my clients, enabling us to tackle their struggles, challenges, obstacles, or any aspect of their lives that demands exploration with sincerity. Speaking our thoughts aloud in a trusted space often brings clarity to our situations and helps us identify what needs attention. At times, a change in perspective is needed. Ultimately, the real work involves acquiring the practical skills to navigate our thoughts, emotions, and actions effectively.

I acknowledge that each person has a unique way of navigating their stories and challenges, so I collaborate with individuals to determine the most suitable therapy or strategies for them. My approach draws from a blend of Cognitive Behavioral Therapy, Solution Focused Therapy, and Narrative Therapy to help my clients achieve their goals. By exploring familiar situations from different angles, we can uncover fresh approaches to overcome obstacles and improve relationships.

A wise supervisor once likened finding a therapist to finding the right pair of shoes – it often requires trying a few options before discovering the perfect fit. I hope to be that right fit for you.

I have a Bachelor of Science with a major in Biology and attended Trinity Western University to earn a Master of Arts in Counselling Psychology. I was a Registered Clinical Counsellor in British Columbia prior to relocating to Alberta, where I continued my practice as a Canadian Certified Counsellor in this amazing province. I am now a Registered Provisional Psychologist and am committed continuing to help individuals on their path to personal growth and well-being. I’m looking forward to our journey together…

I believe positive change and personal growth can best occur through honesty, both with ourselves... Read More

Faye is currently NOT accepting new clients.

“Relationships in which you can genuinely care and be cared for. Meaningful roles that challenge you and allow you to contribute to the world around you. Freedom to be curious, to explore, and to experience.”

I think of mental wellness as the ability to love, work, and play. I think of counselling as a place where people can identify and address interpersonal, emotional, and thought patterns that are getting in the way of wellness. There are reasons you came to be how and where you are now, and you have strengths that will help you. Counselling can be used to better understand who you are, determine what you need, make a plan for what is next, and to learn or refine skills for living a more full, balanced life with yourself and others. I am here to listen when you speak, and when you can’t. To follow your lead in what you want out of counselling and life, and also to guide you in ways to get there.

For individuals, couples, and families, I use emotion-focused therapies as my base. Emotions, or their absence, are indicators that tell us about what is important, give us clues about what we need, and fuel our motivation to act. I use Emotion-Focused Family Therapy and the Gottman Couples Method to empower couples and families to practise shifting the ways they connect with each other within the safety of each session. For individual therapy work with youth and adults, I also integrate cognitive-behavioral, solution-focused, mindfulness, narrative, and art therapy techniques as needed. I am trained in trauma-focused and trauma-informed approaches to support individuals who have experienced or are currently experiencing relationship disruptions or maltreatment that is impacting who and how they are in the present.

After earning my Behavioural Science B.A. at Ambrose University in Calgary, I went on to complete a Counselling Psychology M.Ed. at the University of Toronto. I have experience having previously worked at Distress Centre Calgary, Eastside Family Centre, and Wood’s Homes’ Street Services and Exceptional Needs programs.

Faye is currently NOT accepting new clients. “Relationships in which you can genuinely care and ... Read More

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